by Stunner

Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems in developing countries to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save women鈥檚 lives, and stop the spread of new HIV infections, wherever the need is most urgent. Our work ensures millions of women, men, and young people are able to choose their own paths forward.

JOB POSITION: HR Business Systems Analyst

Job Category:聽Human Resources

Requisition Number:聽HRBUS001204

Key Performance AreasMajor Activities / ResponsibilitiesPercentage Worked
Software and Systems Operations:路         Creates and maintains all system architectural documentation regarding Pathfinder configuration and integration to vendors and internal systems.路         Creates and maintains user documentation: job aides, resource center and training materials to support all functionality in production.路         Executes on key tasks within project plans for rollouts of new modules to the MyPathfinder product platform.  Adheres to the P3 project management framework to ensure transparency and clarity to the GTPO as to progress of tasks路         Monitors and improves MyPathfinder product health路         Configures the MyPathfinder Platform (HRIS: Core, Payroll, Benefits, Business Intelligence, Talent Modules: Recruiting, Onboarding, Performance Management, Compensation Management, Perception, others as acquired). 路         Researches and resolves system issues and process flaws.  Maintain the MyPathfinder Support ticketing triage process and supporting documentation. Responds to support requests promptly and accurately, clearly communicating the status of support requests through resolution.路         Perform system maintenance: Executes on project, regression, vendor release and internal release testing and ensures GTPO is engaged early with failed tests for swift prioritization decisions.40%
Data and Security路         Works with the vendor to ensure the integrity and security of personnel data and integrations路         Configures user Roles and Workflows to ensure secure sharing of data internally路         Maintains appropriate security standards related password/access management.  路         Manages end user accounts, permissions, and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance
Continuous Delivery路         Continually evaluates Human Resources information system鈥檚 capabilities, recommends solutions and submits proposals for improvement路         Leads in managing day-to-day HCM activities to support HR and other inter-related functions. Responsible for the planning, development, testing, implementation, reporting, data integrity, training and documentation.路         Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis for new development projects.路         Create, document, and revise functional specifications for system configuration路         Regularly updates GTP Resource Center with new functionality and when defect corrections and small enhancements are delivered to ensure continuous relevance to end users.  15%
Staff Training and Development路         Develops relevant training solutions for end user to access in for their use of the MyPathfinder platform.路         Develop low-fidelity wireframes and other visual tools to support a broad understanding of system functionality across languages and cultures.路         Deliver targeted Train-the-trainer forums for the Global HR Leaders to ensure local capability to support country users.路         May participate in delivering training in partnership with the local support staff to country end-users.10%
Vendor Relations路         Manages cases and service requests with vendor路         Informs  Global Product Owner of quality of service levels.10%

Minimum Education and Work Experience:

  • Bachelor鈥檚 degree in Computer Science, Software Engineering, Human Resources or equivalent, or a combination of education and experience that yields the required competencies.
  • Two (2) years work experience with a multinational organization and successful track record in supporting a global HRIS system
  • Two (2) years of experience working in a Human Resource environment, familiarity with Talent Practices
  • Two (2) years database management experience
  • Proficient Cognos Business Intelligence report writer

Preferred Education and Work Experience:

  • One (1) years of UKGPro experience: This role will require a proficiency in all components of the system including set up of users, management of foundation objects, configuration of workflows, and assisting with/trouble-shooting data integration.
  • ITIL Certification
  • UX Certification


  • Systems Design and Development: Proven ability to oversee the design, development, and implementation of all functionality of HRIS/ HCM
  • Systems Planning, Security Principles and Best Practices: Proficient knowledge of systems planning, security principles, and best practices specific to general management and technical configuration of HCM.
  • Application Support: Advanced knowledge of HCM Systems, current platform built on UKGPro. Solid understanding of ITIL
  • Project Management Planning and Leadership: Proven ability to actively and collaboratively contribute to cross- functional initiatives. Experience in Agile development practices
  • HR Principles and Practices: Fundamental knowledge of and ability to apply Human Resources management practices and principles, including labor relations regulations and requirements, total rewards, training and learning, and retention strategies (management, motivation, development, mentorship) to create a positive work culture.
  • Training Design, Development and Delivery: Proven ability to design, develop and deliver technical training to support end users.
  • Problem-solving: Proven ability to collaborate with others to lead analysis of complex challenges, identify root-cause issues, and ensure solutions are appropriate and 鈥渦sable鈥 by the organization
  • User Experience: Proven ability to design with the customer in mind, gathering feedback and innovating to provide an optimal experience for the end user.
  • Analysis and Sound Judgment: Advanced analytical and trouble shooting skills. Ability to make sound judgments. Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness.
  • Communication: Advanced oral and written communication skills using different forms of media. Ability to translate complex concepts to individuals at all levels.
  • Influencing and Customer Service Skills: Proven ability to influence using diplomacy skills with key stakeholders. In-depth demonstrated customer service skills.
  • Passion for Sexual and Reproductive Health Services: Commitment to family planning, reproductive health services, gender, maternal, child health services, and eradication of harmful traditional practices.
  • Organization, Planning and Multi-tasking: Advanced organizational and planning skills, project planning and management skills. Proven ability to set priorities, meet deadlines and multi-task with minimal supervision. Proven ability to coordinate activities.
  • Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to be detailed-oriented and consistently accurate, ability to manage stress effectively in a fast-paced environment, and ability to quickly learn new systems, processes and procedures and adapt local practices to global standards.
  • Matrix Management: Ability to thrive in a matrixed organization.
  • Confidentiality: Proven ability to maintain confidentiality on work-related issues

Other Information:

  • Travel required (30% or less)
  • Uses cellular and office phone, laptop or desktop computer




Bachelors or better in Human Resource Administration or related field.



Proficient Cognos Business Intelligence report writer

Mandatory 鈥 work hour availability between 7 am – 1 pm EST/EDT

2 years: Experience supporting a global HRIS system

Experience working in a Human Resource environment, familiarity with Talent Practices


Related Posts

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More