Job Opportunities at Sokowatch

Job Opportunities at Sokowatch | Nafasi za Kazi


Sokowatch is modernizing informal retail across Africa by connecting small shops directly to suppliers through a digital ordering platform for free same-day delivery with additional financial services to help them grow. These retailers are home to over 90% of consumer purchases and Sokowatch is dedicated to bolstering these businesses by providing them with the technology-enabled solutions they need to thrive.

We are seeking a talented and motivated candidate to join our team as a Dispatch Assistant.

Job Position: Dispatch Assistant

Sokowatch is looking for a Dispatch Assistant to work closely with our customers and the field agent, the dispatch will help in placing orders for the agent and assist customers when they have a problem placing orders and preferences and statistical data in order to support customers during their decision-making process regarding product designs, prices and promotions.

Location: Dar es Salaam, Mwanza, Arusha, and Mbeya


  • Proven experience in field sales.
  • Able to multitask.
  • Able to relate with customers and solve their issues.
  • Smartphone and computer literate.
  • Ability to follow established procedures and practices and read the instructions.
  • Very good communication skills.
  • A problem-solving ability.
  • Must have and know how to use a smartphone
  • Fleet management experience is an added advantage

Dispatch Assistant Job Vacancy at Sokowatch.

Duties & Responsibilities:

  • Ensures all customer orders are delivered OTIF in accordance to predetermined SLAS
  • Ensures that orders are assigned to the right DA
  • Ensures DAs are not overwhelmed with orders by distributing them to either replenishment agents or other agents in the same region
  • Categorizing orders with priority levels, bulkiness and advice on loading
  • Enhance the customer experience journey by promoting customers retention
  • Ensure DAs turnaround time is optimized thus monitoring slack performance per DAY
  • Maintain an up to date record of all the 3P vehicles assigned, fueling and mileage.
  • Drive on time communication to customers support team on failed deliveries or any other feedback to enhance the customer experience


JOB POSITION: Branch sales Manager

The Field Sales Manager is responsible for driving territory revenue growth and profit margins. The key primary responsibility for this role will be to execute and inform Sokowatch’s customer growth strategy. The person in charge will also build and manage a Growth team and lead all customer-facing functions including but not limited to, acquisition, engagement/ retention, and growth.

Branch sales Manager Job Vacancy .

Key Responsibilities

  • Execute Sokowatch’s growth plan, growth programs, and optimize our revenue funnel.
  • Execute a robust, agile and effective Route to Market strategy to reach and serve all customers within their territory.
  • Drive the execution and enhancement of the Sokowatch Customer Experience;
  • Maintain a deep understanding of market structure changes (eg. pricing, new entrants, new products, new technologies);
  • Acquire new customers within the designated territory and ensuring retention of existing customers;
  • Ensure customer order and replenishment cycles are clearly defined, maintained and adhered to.
  • Increase the Sokowatch Customer App adoption and within the covered customers
  • Increase and maintain product weight, range and availability in all stores within coverage
  • Supervise, Coach, Train and Motivate the Customer Growth and Retention teams for Performance in relation to the targets set and build a winning spirit within the team
  • Gather and provide competitive information by regularly tracking competitor activities within the industry.
  • Using market insights to maximize sales effectiveness and efficiency
  • Previous experience leading a direct selling team is a plus


  • 5+ years of experience in sales and marketing, business development, customer service, or related field with a proven track record of achieving sales targets.
  • Ability to lead diverse teams, and provide data based reporting and quantitative intuition for interpreting user experience data
  • Ability to analyze data and sales statistics and translate results into numbers and solutions
  • Have a customer-centric mindset
  • Agile and result driven

Mode of Application:


Only shortlisted candidates shall be contacted.

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