JOB POSITION: CUSTOMER SERVICE OFFICER II – 15 POST
POST CATEGORY: BANKING, ECONOMICS AND FINANCIAL SERVICES
MARKETING,MEDIA AND BRAND
DUTIES AND RESPONSIBILITIES
i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;Â
ii.To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
iii.To handle customer issues in a pleasant, confident, and very helpful telephone manner;
iv.To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
v.To handle contentious calls effectively, with empathy and assertiveness;
vi.To record detailed customer inquiries, requests and complaints into the system for further management;
vii.To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
viii.To work as part of customer service team and maintain good relation with other team members; and
ix.To perform any other Duties as may be assigned by supervisor.
QUALIFICATIONS
Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.
REMUNERATION: TTCS 4
MODE OF APPLICATION
All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise (This address also can be found at PSRS Website, Click ‘Recruitment Portal’)
Deadline of Application is 2022-03-16
