Quality Officer at Christian Social Services Commission


Position: Quality Officer

Reports to: Quality Improvement Coordinator

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Location: Morogoro

Apply before: Tue 08, Mar 2022 16:00hrs

Job Summary

The Quality officer in the PATA Activity will be responsible to support implementation of quality improvement activities in FBO health facilities in selected regions. These include, sensitization of facility owners and management to adopt the selected quality improvement initiatives, support establishment and strengthening of Quality Improvement Teams (QIT), and facilitate availability of systems and structures that promote provision of quality health services in FBO health facilities. S/he will be responsible to link the provision of quality health services with improvement of business performance of these facilities.

Duties and Responsibilities

  • Organize and conduct sensitization meetings to health facility owners and management regarding adoption of quality improvement initiatives in their facilities.
  • Develop Quality improvement plans for the Health Facilities (HFs).
  • Enter and process data collected from HFs assessment and monitoring into a selected platform
  • Coordinate and participate in regular monitoring of progress towards achieving the planned activities and providing technical support to facilities for stepwise quality improvement.
  • Support establishment/strengthening of Quality Improvement Teams (QIT) in FBO health facilities.
  • Coordinate and participate in the need-based training and mentoring of HFs on different quality improvement components.
  • Support cost-effective quality improvement activities that can improve service delivery and boost HF business performance.
  • Inventories the available SOP’s, guidelines and policies to be included in the CSSC online resource center
  • Assist facilities in the provision of client-cantered services so as to improve FBO client-base


  • Bachelor Degree in Medicine, or any related health sciences from a recognized institution. Master’s Degree in Public Health, Midwifery, and health related field is desirable.

Experiences and Skills

  • At least three years post professional experience in Clinical work and Quality improvement.
  • Demonstrated skills on the concepts of Quality improvement and Business approaches in health care.
  • Excellent interpersonal and team-building skills, ability to work effectively with different levels of health and nonhealth professional cadres.
  • Excellent written and verbal communication skills in English and Kiswahili.
  • Computer literacy including use of Microsoft office suite, databases and web applications.
  • Demonstrated experience of working in tight timelines and meeting reporting requirements would be an added advantage.
  • Self-driven, initiative taking professionalism is an asset for this position.
  • Pro-active, collaborative and ability to organize and prioritize demanding activities. Work effectively in a team and be able to work under limited supervision.

The deadline for submitting the application is 08 March 2022


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